What is package protection? What is package protection?

What is package protection?

Please see below how our Protection Program works. 

Shipping Protection must be added at time of purchase and is non-refundable.

Please see guidelines below:

Lost - stuck in transit

Claims must be filed after 5 days and before 30 days from the last shipping update. 

Stolen - marked as delivered

Claims must be filed after 3 days and before 30 days from when the order was marked delivered.

Damaged

Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.

All claims can be filed at the site below: 

https://claims.route.com/

 

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