We are sorry to hear that your package did not arrive as anticipated, but we are happy to see that you’ve added GreenPan Shipping Protection to your order.
Because you added GreenPan's Shipping Protection, your package is insured from loss, damage, and theft. Please go to claims.route.com to file your lost/damaged or stolen package claim. Their team is ready to assist you with any questions you may have!
Please see guidelines below:
Lost - stuck in transit
Claims must be filed after 5 days and before 30 days from the last shipping update.
Stolen - marked as delivered
Claims must be filed after 3 days and before 30 days from when the order was marked delivered.
Damaged
Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.
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