How do I return my order?

If you wish to return your order, or part of it, it must meet the following conditions. The item(s) must;

• be unused;
• be returned in the original packaging;
• be returned within 14 days of receipt;
• purchased through our web shop.

Due to the launch of our new website, we have two different return methods. Please choose the option that applies to you:

Option 1
Order placed up to 31 January 2023 15:30hr:

• You can request a return label via this link.

• Enter your order number and the e-mail address with which you placed the order, you will receive a return label from us. 

• You will receive the return label at your e-mail address (please also check your SPAM folder).

Option 2

Order placed from January 31 2023 15:30hr:

• Please fill out our contact form and don´t forget to add the following information:
  • Order number.
  • Email address you used to place the order.
  • Reason for return
  • Which items you like to return including the number of items and the item reference code.
• Our customer service team will send a return label to your email address including instructions on how to return.

Once we have received your return, we will process it and start the refund process. This can take up to 15 business days, depending on your payment method.

If we have made a mistake, for example by sending the wrong items, we will of course take care of the shipping costs and these will also be reimbursed.