- If you wish to cancel your order, you are free to do this and there is no need to cite any reasons. You have 14 days to cancel your order. The 14-day cancellation deadline period commences on the day that you or a third party other than the carrier takes physical possession of the product in accordance with CLAUSE 6.6.
- Please be sure to notify us of your decision to cancel before the cancellation deadline (mentioned in CLAUSE 9.1) has expired. To cancel an order please use the model cancellation form attached to these general terms and conditions of sale. Please complete the process by sending us the form to our e-mail address or postal address provided on the form.
- We will fully reimburse you the amount of the order by the same method of payment that was used to pay for the original order, unless of course, you expressly wish it otherwise. The refund process will be completed as soon as possible following receipt of the returned products, or as soon as you can provide proof of return postage of the goods, depending on which occurs first.
- Following your informed decision to cancel, you can return the products, together with the delivery note, to the address given on the model cancellation form within 14 business days of notice of your decision to cancel the order. After this 14-day deadline has expired we can unfortunately, no longer, accept any returns.
- During the cancellation period we expect the products not to have been used more than deemed necessary to ascertain the qualities and workings of the products. To return the products we require that the customer return the product in the original packaging complete with all accessories, the instructions, and the delivery note. The customer is obliged to pay for the shipment costs of any returned products.
- We are unable to accept or refund any products if they have not been returned in keeping with the full cancellation procedure. If there is clear evidence of repeated improper returns, we reserve the right to refuse any further orders.
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