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![My pan was already damaged on delivery. What should I do?]({"bg": "//theme.zdassets.com/theme_assets/9156877/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
We constantly strive to deliver our products in the best possible condition. Sometimes however, a product can get damaged during shipment. If you take delivery of a damaged product, please contact our customer service department via our webform on our site.
Please be so kind as to include the following information in your e-mail:
- Photos of the damaged products
- A close-up photo of the article code
- Your order number
- The email address you used to place the order
- The measurements (diameter) of the damaged pans.
On receipt of all the information we will ensure the swift delivery of a correct replacement.
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