My pan was already damaged on delivery. What should I do? My pan was already damaged on delivery. What should I do?

My pan was already damaged on delivery. What should I do?

We constantly strive to deliver our products in the best possible condition. Sometimes however, a product can get damaged during shipment. If you take delivery of a damaged product, please contact our customer service department via our webform on our site.

Please be so kind as to include the following information in your e-mail: 1. Photos of the damaged products 2. A close-up photo of the article code 3. Proof of purchase 4. Your address 5. The measurements (diameter) of the damaged pans. On receipt of all the information we will ensure the swift delivery of a correct replacement.

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